Frequently Asked Questions
Why on my Android device I see a different amount of data?
Android devices allows you to set a data warning threshold, usually is set at 2Gb but can be customized. Don't confuse the warning threshold with the real data amount you have. You can check the real available data and the consumed data from your panel.
What exactly is an eSIM?
An eSIM is a digital SIM card that enables you to set up a cellular plan with your network provider without requiring a physical nano-SIM card.
How can I go about activating my eSIM?
Activating your eSIM is a breeze with just three steps: 1) Pick your destination, 2) Choose a data plan, and 3) Scan the QR code using your smartphone.
What sets apart a physical SIM from an eSIM?
A physical SIM card is a tiny chip that you insert into your device, while an eSIM is a digital SIM card that facilitates setting up a cellular plan with your network provider without the need for a physical nano-SIM card.
How can I determine if my phone is eSIM-compatible?
Simply head to our dedicated page for supported devices to view the roster of smartphones that are eSIM-capable.
When I try to install the eSIM I receive error 10014 on my Google Pixel Phone
It means that you already have one eSIM installed on your Pixel. Your phone supports only one eSIM at time, please remove the other eSIM before installing ours.
When should I install the eSIM?
You need a working connection to activate the eSIM so we suggest you to install it the day of the departure when you are still in your country with a working Wifi or cellular connection.
What is Roaming?
The Roaming setting tells your phone if can use internet outside your country. This is why you need to turn it OFF on your primary SIM and turn it ON only on our eSIM. Some Android phones doesn't allow to enable roaming only on the eSIM, so you need to enable it globally and make sure you are using our eSIM for data (you can see it in your phone settings).